Step 1 of 3
Choose what to cancel
Open the appointment’s session details, then Cancel…. Select Cancel entire appointment to cancel the whole booking. Cancel this session affects only the selected session.
Step 2 of 3
Choose the reason
Select Customer cancelled, No-show, or Shop cancelled. Choose the reason that matches what happened.
Step 3 of 3
Read the confirmation
Check which booking or session will be cancelled, then confirm the selected reason. Choose Keep scheduled to leave it unchanged. Review any existing payments separately.
